Property Operations & Hospitality Manager

Atlanta Area

A private family is seeking a strong, experienced, highly capable, and polished Property Operations & Hospitality Manager to oversee property management and support hospitality operations for their private residences.

The ideal candidate is quick, effective, efficient, hands-on, and strategic, with extensive experience managing luxury residential properties and the ability to anticipate needs, identify issues, and ensure they are addressed promptly and professionally.

The primary focus of this position is property management, ensuring the residences, household systems, vendors, projects, and day-to-day operations are managed seamlessly and maintained to exceptional standards.

The secondary focus is hospitality support. The family’s Travel Host/Interior Manager travels frequently, and this individual will serve as her hospitality backup when she is away while also providing general hospitality support when she is in town.

This individual will work closely with household staff, vendors, contractors, and family representatives to ensure the residences are exceptionally maintained, organized, and guest-ready at all times.

Key Traits

• Strong, experienced, and highly capable

• Quick, effective, and efficient

• Self-starter, critical thinker, and efficiency-driven

• Highly organized, with a strong eye for detail and for spotting issues before others do

• Tech-savvy and comfortable utilizing household and business management platforms, including Nines, SharePoint, and Office 365

• Creative, resourceful, and solutions-oriented; finds innovative ways to resolve challenges

• Polished, professional, and service-oriented

• Team player who rolls up their sleeves and gets the work done

• Flexible and able to adapt quickly to changing household needs and priorities

Property & Household Operations

• Create and maintain household and property manuals

• Oversee and coordinate daily property maintenance, including HVAC, landscaping, pool, plumbing, electrical, security, and other household systems

• Conduct routine property inspections and proactively identify and address maintenance needs

• Ensure residences are consistently maintained and operating efficiently

• Manage vendor and contractor relationships, ensuring quality, budget adherence, and timely execution

• Negotiate service contracts and coordinate ongoing service agreements

• Supervise and work closely with the Household Facilities Technician and other household maintenance personnel

• Maintain detailed records of household expenses and property-related reports

• Assist in hiring, training, and managing household and maintenance staff

• Provide logistical support for household projects, special events, and ongoing property needs

• Identify opportunities to improve efficiency and organization throughout household operations

Family Support

• Provide hands-on support to the family as needed

• Stay overnight at the residence when the family is traveling, as required

• Must be comfortable working in a household with children and dogs

• Assist with carpool, school drop-off and pickup, errands, and other family-related needs

• Remain flexible and available to support changing schedules and household priorities

Hospitality & Guest Experience

While property management is the primary responsibility of this position, this individual will also provide hospitality support to ensure continuity of service within the residences.

• Serve as hospitality backup to the Travel Host/Interior Manager when she is traveling

• Provide general hospitality support when the Travel Host/Interior Manager is in town

• Ensure homes are always guest-ready, with careful attention to cleanliness, ambiance, organization, and presentation

• Develop and maintain household hospitality manuals, including service protocols, guest preferences, and dietary needs

• Oversee and support the housekeeping team to ensure residences are consistently clean, organized, and properly presented

• Oversee in-home hospitality and service, including table settings, turndown service, refreshments, and guest preparation

• Support and manage private entertaining, including floral arrangements, menu coordination, vendor communication, and event execution

• Source and manage inventory of high-end household supplies, amenities, beverages, and other household essentials

• Anticipate the needs of the family and their guests while maintaining exceptional standards of service and discretion

Qualifications

• Minimum of 10 years of experience in luxury household management, property management, private service, or a related field

• Strong property management background with the ability to manage multiple priorities quickly and efficiently

• Deep understanding of household systems, including electrical, plumbing, HVAC, security, and general property operations

• Knowledge of formal service etiquette and luxury hospitality standards

• Proven ability to lead and manage vendors, contractors, and household teams with diplomacy and efficiency

• Excellent communication, leadership, organizational, and problem-solving skills

• Strong attention to detail and ability to identify and resolve issues proactively

• Comfortable utilizing technology for household management, communication, documentation, and reporting

• Highly flexible with the ability to adapt to changing priorities, including occasional evenings and weekends

• Valid driver’s license

• Ability to successfully complete a background check

• Professional, discreet, dependable, and committed to maintaining the privacy of the family

Reports To

Estate Manager, Family Office, and Principals

Compensation & Benefits

• Salary: $130,000–$150,000, based on experience

• Medical, Dental, and Vision Insurance

• 3 Weeks PTO

• 9 Paid Holidays

• 401(k) with 5% Match

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