Night Butler Operations Manager _Las Vegas, NV, 89109 - PLACED

Night Butler Operations Manager - Las Vegas

POSITION OVERVIEW

The Night Butler Manager is responsible for the night shift operations, organization, and collaboration in executing the fine details of our guest stays. The Operations Manager is organized, collaborative, and hands-on at a very high level. This position will oversee all aspects of a flawless guest experience at the new Fleur de Lis hotel in Las Vegas for VVIP guests. The role involves managing and coordinating a team of 5-7 Butlers. Must have strong operations experience as part of a team of Butlers, a high level of attention to detail, and a combination of hotel and domestic experience highly desirable. Strong problem-solving skills are also a must because of the overnight shift.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Butler Manager will be responsible for the following duties and other various duties, as needed: 

• Create and maintain a work environment that promotes teamwork, performance, feedback, recognition, mutual respect, and Member satisfaction, thus resulting in member retention and profitability of the department.
• Collaborate on creating the Fleur De Lis experience, ensuring guests' expectations are exceeded along with overall member satisfaction.
• Assist in maintaining all processes and Standard Operating Procedures (SOPs) for the Fleur De Lis department.
• Responsible for overseeing and coaching Members to create world-class guest experiences with every interaction.
• Responsible for monitoring and managing KPIs and workflow effectiveness and ensuring Members have adequate guidance and resources
• Ensure Members receive performance feedback regularly and are recognized and praised for positive performance.
• Will lead the Fleur De Lis team in exceeding guest requests with anticipatory service and coordinate with applicable departments to ensure a world-class experience.
• Responsible for ensuring the condition and maintenance of all Fleur De Lis suites are kept to a very high standard and take immediate action to remediate any concerns with appropriate partner departments. Do so by conducting regular inspections of all Fleur De Lis accommodations.
• Responsible for all departmental ordering and keeping acceptable pars of all food and beverage offerings and equipment necessary to the Fleur De Lis operation.
• Ensure all printed departmental materials, such as menus and in-suite collaterals, are up-to-date and appropriately stocked.
• Maintain the highest service standards and attention to detail, ensuring all guest interactions meet or exceed expectations.
• Responsible for all departmental timekeeping, including tracking call-outs, attendance points, and leave of absence.
• Assist with department scheduling when necessary.
• Ensure Members adhere firmly to the uniform, personal appearance, and hygiene standards.
• Temporary or permanent duties and responsibilities may be added or modified as necessary.

QUALIFICATION REQUIREMENTS

To succeed in this role, the ideal candidate must perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Must be at least 21 years of age.

• Four (4) years of leadership experience in Luxury Services, VIP Services, or Butler Services in a luxury hotel or casino
• Bachelor's Degree in business, Hospitality, Hotel, or related field or equivalent combination of education and experience
• Extensive knowledge of Butler Services in a high-volume luxury hotel, gaming preferred
• Highly motivated and energetic personality with a solid commitment to excellence in hospitality
• Previous experience in a large luxury resort is preferred.
• Strong understanding of tea knowledge and service
• Strong understanding of liquors, mixology, and service
• Strong understanding of table management and international food service styles
• Strong understanding of international etiquette and protocol
• Strong understanding of wine knowledge and service
• Knowledge and deep understanding of all aspects of hotel operations, including revenue optimization, resort services, and back-of-house operations
• Extensive technical literacy, with a strong understanding of hospitality management programs and other hotel technology innovations (automation, smart-technology rooms, etc.)
• Ability to effectively achieve business unit goals and objectives by implementing strategic and operational plans, budgets, and best practices and monitoring and evaluating results
• Ability to actively influence and drive collaboration with individuals or groups at various levels within and outside of the organization
• Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams
• Demonstrated ability to maintain consistent, high-quality service levels
• Advanced computer skills, including proficiency in MS Office
• Strong leadership skills and the ability to organize effectively, delegate responsibility, solve problems quickly, and communicate clearly
• Ability to maintain confidentiality of sensitive guest and company information
• Must be willing and able to work a flexible schedule to include holidays, nights, and weekends
• Work in a fast-paced, busy, and somewhat stressful environment

SUPERVISORY RESPONSIBILITIES

This position supervises all positions within the Butler department

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands must regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds, and occasionally lift or move up to 50 pounds. They must be able to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.

Salary and Benefits

$90 k DOE.

Full Benefits Package

Temporary housing provided if needed

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