Manager of Family Support - Executive Level CLOSED
SUMMARY
The Manager of Family Support will support family members in all personal matters with a high degree of responsiveness, customer service, and organization. The Manager will ensure that any problems are dealt with efficiently and all processes are tailored to meet expectations.
RESPONSIBILITIES
- Handle correspondence with family members and ensuring fully understand needs and expectations as well as communicate continuous progress updates and successful completion of requests
- Manage all personal appointments, travel arrangements, memberships, mail/shipments, administration of banking/credit cards, and personal documentation
- Anticipate upcoming events, plan, and coordinate all tasks necessary to accomplish tasks timely and successfully, ensuring the process appears seamless to the family
- Research, provide recommendations and drive completion family requests and asset acquisitions
- Coordinate with accounting timely payment of bills, correct coding of expenses, and processing of reimbursements
- Manage movement, set-up, and winding down of households, including but not limited to transfer and tracking of household goods, setting up/disconnecting house utilities, setting schedules, coordinating logistics and transportation, dispatching/delegating work, and prioritizing tasks
- Anticipate and oversee administration and maintenance needs of personal vehicles and residences, including handling and keeping current on registrations, certificates, permits, as well as setting schedules, coordinating logistics, dispatching/delegating work
- Monitor the quality of work from runners, housekeepers/managers, maintenance, external vendors/contractors, etc. according to standards set by the family
- Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
This position has no direct supervisory responsibilities. The position requires coordinating and monitoring internal and external work streams and people.
QUALIFICATIONS
Bachelor's degree from a four-year college or university plus 5-8 years of experience; or an equivalent combination of education and experience.
- Must have excellent customer service and communications skills
- Must have strong management skills as the role is centered on the efficient coordination of tasks and people
- Must exhibit high level of confidentiality and professionalism
- Must be able to research and gather information from a variety of sources
- Needs to develop well-rounded and thorough recommendations and action plans
- Should be able to anticipate needs and respond proactively
- Needs be able to work independently and exercise independent judgment
- Is able to promote, coordinate, and support change
- Is available to travel with trips ranging from short one-hour tasks to multiple day events
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
(For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.)
CERTIFICATES, LICENSES, & REGISTRATIONS*
Must have a valid driver's license and passport.
PHYSICAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required to walk/stand for an extended period of time. The associate is required to travel occasionally to other sites, including out-of-state or internationally, where applicable, for business purposes. Some travel involves driving a company vehicle. Associate will go for long periods of continual body activity, and associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. The duties for this position occur in various places including, but not limited to an office environments, homes, semi-industrial settings and outdoor events. The associate will occasionally be exposed to wet and/or humid conditions, areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present, and outside weather conditions. The noise level for this position will vary, and the associate may be exposed to loud noise levels.
TRAVEL REQUIRED
The job requires some domestic travel and occasionally international travel.
- $130,000 to $150,000 annually
- Benefits package
- Relocation assistance
